PARENT / GUARDIAN / STUDENT / STAFF TECH TICKET (HESK)
Please note that per the 1:1 Device Handbook and User Agreement, there are exclusions to insurance coverage:
- Exclusions (items not covered):
- Device charger, unless included in theft or fire
- Intentional damages or tampering/modifying device
- Lying or falsification within any damage report
- Not reporting known damages on the next scheduled school day
Negligence, including leaving chromebook unattended or eating/drinking/liquids damage
- Loss or damages resulting from fraudulent, intentional, or criminal acts
Students are able to use any device they want while at home to access their schoolwork; however, they must use a district-issued chromebook for state testing.
Please use the link below for tech support:
If the Chromebook does not update itself - here are the instructions on how to force the update:
Chromebook info from Google: https://www.google.com/chromebook/chrome-os/
- Turn on your Chromebook.
- Connect your Chromebook to Wi-Fi.
- At the bottom right, select the time.
- Select Settings .
- At the bottom of the left panel, select About Chrome OS.
- Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
- Select Check for updates.
- If your Chromebook finds a software update, it will start to download automatically.
Parent/Guardian Help Desk: https://hesk.bereaschools.org/ (for family tech support)
Please use the link above to put in a help ticket for chromebook issues.
Remote Learning Student Expectations
Although our students are learning remotely, students are expected to behave in the same manner as if we were attending traditional school. In other words, our virtual classrooms are real classrooms where appropriate student behavior is expected. To ensure that all virtual or remote learning students understand how to behave in an online environment, we have developed expectations that all students are required to follow.
- Student Code of Conduct will remain in effect for students.
- District has also adopted Responsible Restart Remote Learning 2.0 to help guide staff, students and parents.
- Discipline issues in remote learning will be addressed by teachers and administrators. Based on the severity of the incident, school staff may limit video, audio or chat functions. The school may also prohibit students from attending synchronous learning sessions. School administrators may also suspend students entirely for a designated period of time based on the severity of the situation.
- Students are NOT permitted to record or post to social media any portion of synchronous or asynchronous learning sessions.
- When using the camera, the student dress code will apply. Student attire should be appropriate and not cause a disruption to the learning environment.
- Students must use their name when entering video conferencing or they will not be permitted to join.
- It is recommended that students sit preferably at a table or desk, but the floor is acceptable.