Chromebook info, Securly, Parent Help Ticket
BCSD Monitors All Student-Issued Devices
PARENT / GUARDIAN / STUDENT / STAFF TECH TICKET (HESK)
Please note that per the 1:1 Device Handbook and User Agreement, there are exclusions to insurance coverage:
- Exclusions (items not covered):
- Device charger, unless included in theft or fire
- Intentional damages or tampering/modifying device
- Lying or falsification within any damage report
- Not reporting known damages on the next scheduled school day
-
Negligence, including leaving chromebook unattended or eating/drinking/liquids damage
- Loss or damages resulting from fraudulent, intentional, or criminal acts
Students are able to use any device they want while at home to access their schoolwork; however, they must use a district-issued chromebook for state testing.
Please use the link below for tech support:
Parent / Guardian Help Tech Ticket
If the Chromebook does not update itself - here are the instructions on how to force the update:
- Turn on your Chromebook.
- Connect your Chromebook to Wi-Fi.
- At the bottom right, select the time.
- Select Settings .
- At the bottom of the left panel, select About Chrome OS.
- Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
- Select Check for updates.
- If your Chromebook finds a software update, it will start to download automatically.
Chromebook info from Google: https://www.google.com/chromebook/chrome-os/
Parent/Guardian Help Desk: https://hesk.bereaschools.org/ (for family tech support)
Please use the link above to put in a help ticket for chromebook issues.